Privacy Policy

Stitch Itch Creations respects the privacy of customers and website visitors.

This Privacy Policy explains the types of information that may be collected when you visit the Stitch Itch Creations website, submit a project inquiry, communicate with Robin, schedule a consultation, make a payment, or otherwise interact with Stitch Itch Creations.

It also explains how that information may be used, stored, and shared as part of operating the business and completing customer projects.

Information You Provide

Stitch Itch Creations may collect information that you voluntarily provide when you:

• Submit a project inquiry

• Complete a website form

• Contact Robin

• Schedule a consultation

• Request information

• Approve a custom project

• Make a payment

• Provide shipping information

• Send photographs

• Communicate by email, telephone, text message, or video meeting

• Participate in an active custom project

Information you provide may include:

• First and last name

• Email address

• Telephone number

• Mailing or shipping address

• Project type

• Clothing and fabric information

• Number of garments

• Garment condition

• Intended recipient

• Project preferences

• Meaningful project details

• Requested timing

• Budget information

• Photographs

• Uploaded files

• Questions or messages

• Shipping information

• Other information you choose to provide

Project Information

Custom Memory Quilts, Memory Bears, and keepsakes often involve personal stories and meaningful details.

Customers may voluntarily provide information about:

• Family members

• Loved ones

• Memorial or remembrance projects

• Birthdays

• Graduations

• Weddings

• Anniversaries

• Military service

• Personal relationships

• Clothing history

• Other meaningful circumstances connected to the project

Stitch Itch Creations may use this information as reasonably necessary to understand, communicate about, design, manage, and complete the requested project.

Customers should avoid submitting highly sensitive information that is not necessary for the project.

Photographs and Uploaded Files

Customers may choose to provide photographs of clothing, fabrics, garments, project inspiration, or other approved materials.

Photographs and uploaded files may be used to:

• Evaluate a potential project

• Review garment condition

• Understand available materials

• Discuss design options

• Confirm meaningful details

• Communicate about the project

• Maintain project records

Submitting photographs for project review does not automatically give Stitch Itch Creations permission to publicly publish those photographs or the customer's personal story.

Robin should obtain appropriate permission before publicly sharing personally identifying customer information or photographs when permission is required.

How Information May Be Used

Stitch Itch Creations may use customer and website information to:

• Respond to inquiries

• Review potential custom projects

• Communicate with customers

• Schedule consultations

• Manage customer relationships

• Prepare project quotes

• Process approved orders

• Process payments

• Manage project status

• Provide project updates

• Coordinate shipping

• Send appointment information

• Send transactional email or text messages

• Respond to customer-service questions

• Maintain business records

• Improve website usability

• Protect the website and business from misuse

• Comply with applicable legal or regulatory obligations

Contact Forms and Project Inquiries

When you submit a form through the Stitch Itch Creations website, the information you enter may be stored in the systems used by Stitch Itch Creations to manage inquiries and customer relationships.

Submitting a project form does not automatically create an order or guarantee that Robin will accept the project.

Information submitted through these forms may be used to contact you regarding the inquiry you initiated.

Email and Text Communications

If you provide an email address or telephone number, Stitch Itch Creations may use that information to communicate with you regarding your inquiry or active project.

These communications may include:

• Inquiry confirmations

• Requests for additional information

• Consultation invitations

• Appointment information

• Project updates

• Payment-related information

• Shipping information

• Customer-service messages

• Other communications directly related to your request or project

Marketing communications, if used, should be sent in accordance with applicable consent and opt-out requirements.

Customers may request that non-essential marketing communications stop.

Transactional or project-related communications may still be necessary while an active inquiry, transaction, or project is underway.

Payment Information

Stitch Itch Creations may use third-party payment processors to collect and process customer payments.

Payment card or banking information may be submitted directly to the applicable payment processor rather than stored directly by Stitch Itch Creations.

Third-party payment processors operate under their own privacy practices, security procedures, and terms.

Stitch Itch Creations may receive transaction-related information such as:

• Customer name

• Payment status

• Transaction amount

• Payment date

• Transaction identifier

• Other information necessary to manage the transaction

Website and Technical Information

When you visit the Stitch Itch Creations website, certain technical information may be collected automatically by the website platform or connected services.

This may include:

• Internet Protocol address

• Browser type

• Device type

• Operating system

• Pages visited

• Time spent on pages

• Referring website

• General website activity

• Cookie or similar technology information

This information may be used for website operation, analytics, security, troubleshooting, and improving the customer experience.

Cookies and Similar Technologies

The Stitch Itch Creations website and connected services may use cookies or similar technologies.

Cookies may help:

• Keep website features functioning

• Remember preferences

• Understand website usage

• Measure website performance

• Improve the visitor experience

• Support security and website operation

Some cookies may be placed or controlled by third-party services used by Stitch Itch Creations.

Visitors may be able to limit or disable cookies through their browser settings, although doing so may affect certain website features.

Customer Management and Business Systems

Stitch Itch Creations may use third-party business software to manage customer information, project inquiries, communications, appointments, workflows, payments, and customer records.

Information entered through Stitch Itch Creations forms or communications may be stored within these systems as reasonably necessary to operate the business.

Third-party business systems operate under their own terms, privacy policies, and security practices.

Third-Party Service Providers

Stitch Itch Creations may use third-party service providers to help operate the business.

These services may include:

• Website hosting

• Website forms

• Customer relationship management

• Email delivery

• Text messaging

• Appointment scheduling

• Video meetings

• Payment processing

• Shipping

• Analytics

• File storage

• Business communications

Information may be provided to these services when reasonably necessary for them to perform their role.

Stitch Itch Creations does not control every aspect of a third-party provider's systems, privacy practices, or operations.

Shipping Information

Customer names, addresses, telephone numbers, email addresses, and shipment details may be provided to shipping carriers or shipping-related service providers when necessary to send or receive project materials.

Shipping providers operate under their own privacy practices and service terms.

Customers should review the separate Stitch Itch Creations Shipping & Project Protection Policy for additional information regarding physical shipment of clothing and completed projects.

Sharing of Personal Information

Stitch Itch Creations does not need to disclose customer information publicly simply because a customer submits a project inquiry or purchases a custom project.

Information may be disclosed when reasonably necessary:

• To complete a customer-requested service

• To process a payment

• To coordinate shipping

• To operate website or communication systems

• To work with service providers supporting the business

• To protect the rights, safety, or property of Stitch Itch Creations or others

• To comply with applicable law, legal process, court order, or government request

• In connection with a legitimate business transfer or restructuring, if applicable

Public Sharing of Customer Projects

Robin may occasionally wish to share photographs of completed projects for portfolio, website, social media, marketing, or educational purposes.

Submitting a project inquiry or sending clothing does not automatically grant permission to publicly share a customer's personal story, identifying information, or private photographs.

Robin should obtain appropriate permission before publicly sharing personally identifying customer information when permission is required.

Customers may tell Robin if they do not want personally identifying details or project information publicly shared.

Data Retention

Stitch Itch Creations may retain customer and project information for as long as reasonably necessary to:

• Manage an inquiry

• Complete a custom project

• Maintain customer-service records

• Maintain transaction records

• Resolve disputes

• Meet accounting or tax obligations

• Protect legitimate business interests

• Comply with legal requirements

Information that is no longer reasonably needed may be deleted, archived, or otherwise handled according to the systems and business practices used by Stitch Itch Creations.

Data Security

Stitch Itch Creations takes reasonable steps to protect customer information appropriate to the nature of the information and the systems being used.

However, no website, electronic communication, cloud platform, payment system, file-storage service, or internet transmission can be guaranteed to be completely secure.

Customers should avoid sending unnecessary highly sensitive information by ordinary email, text message, website form, or another unsecured communication method.

Children's Privacy

The Stitch Itch Creations website and custom services are intended for adults arranging or purchasing custom projects.

Stitch Itch Creations does not knowingly seek personal information directly from children through its project inquiry process.

A parent, guardian, or other responsible adult should submit information when arranging a project involving a child.

Your Privacy Requests

Customers may contact Robin with reasonable questions or requests regarding personal information associated with their Stitch Itch Creations inquiry or project.

Depending on the circumstances and applicable legal obligations, Robin may be able to:

• Correct inaccurate contact information

• Update project information

• Update communication preferences

• Remove information that is no longer reasonably needed

• Explain how information is being used

Some information may need to be retained for legitimate business, accounting, transaction, dispute-resolution, or legal purposes.

Third-Party Links

The Stitch Itch Creations website may contain links to third-party websites or services.

Stitch Itch Creations is not responsible for the privacy practices, content, security, or operations of websites or services controlled by other parties.

Visitors should review the privacy information provided by those third parties before submitting personal information to them.

Changes to This Privacy Policy

Stitch Itch Creations may update this Privacy Policy as business practices, website technology, services, or legal requirements change.

The current version posted on the Stitch Itch Creations website will apply from its effective date forward.

Material changes to the ways customer information is collected, used, or shared should be reflected in an updated Privacy Policy.

Contact Stitch Itch Creations

If a customer has questions about this Privacy Policy or how information connected to an inquiry or project is handled, Robin should be contacted.

Robin will make reasonable efforts to respond to privacy-related questions regarding Stitch Itch Creations.

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